Privacy Policy

Openfield ("we," "our," or "us") operates the website openfield.co.nz and the accommodation property known as Brookeside Country Escape, located in Canterbury, New Zealand. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

1. Information We Collect

We are committed to collecting only the minimum amount of information necessary to operate our website and provide our services.

Information Collected Automatically

When you visit our website, our hosting infrastructure may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through standard server logs and is used solely for the purpose of maintaining site security and performance.

Information You Provide

If you choose to contact us by email at terrace.end@xtra.co.nz, we will receive and store the personal information you voluntarily provide, such as your name, email address, and the content of your correspondence.

Feedback Submissions

Our website includes an optional feedback form. When you submit this form we collect the name, email address, source ("how you heard about us"), and message that you provide, along with a timestamp and your stated preference regarding marketing communications. This information is stored in a managed database (Upstash, hosted by Vercel) located in the Sydney, Australia region. It is used solely so the host can read, respond to, and act on your feedback.

Marketing Communications

When you submit the feedback form you may choose to opt in to occasional marketing emails from Openfield (for example, news about new experiences, seasonal offers, or things to do nearby). This opt-in is explicit and turned off by default. If you opt in, your name and email address may be used to send these communications. You may withdraw your consent at any time by replying "unsubscribe" to any marketing email, or by contacting us at the address in Section 11. We will not pass your details to third parties for marketing purposes.

Availability Data

Our website displays property availability information sourced from an iCal feed provided by Airbnb. This feed contains only date-based availability data and does not include any guest personal information.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To operate, maintain, and improve our website and its functionality
• To display accurate property availability information
• To respond to your enquiries and correspondence when you contact us directly
• To monitor and analyse usage patterns for the purpose of improving user experience
• To detect, prevent, and address technical issues or security threats
• To comply with applicable legal obligations

3. Cookies and Similar Technologies

Our website uses essential cookies that are strictly necessary for the functioning of the site. In addition, we use Google Analytics to understand how visitors interact with our website. Google Analytics sets cookies (such as _ga and _gid) to collect anonymous usage data including pages visited, time on site, and referring sources.

Your consent: When you first visit our website, you will be asked whether you consent to analytics cookies. Google Analytics will only be loaded if you provide consent. You may withdraw your consent at any time by clearing your browser cookies and revisiting the site.

Google's use of your data is governed by the Google Privacy Policy. You may also opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.

Please note that if you navigate to a third-party platform through our website (such as Airbnb or Booking.com), those platforms may set their own cookies and tracking technologies, which are governed by their respective privacy policies. We have no control over and assume no responsibility for the cookie practices of third-party sites.

Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies; however, doing so may affect certain website functionality.

4. Third-Party Services

Our website integrates with or redirects to the following third-party services. Each of these services operates under its own privacy policy, and we encourage you to review them:

Airbnb

We redirect users to Airbnb to complete accommodation bookings. We also retrieve calendar availability data from Airbnb via an iCal feed. Any personal information you provide during the booking process on Airbnb is collected and processed by Airbnb, Inc. in accordance with their Privacy Policy.

Booking.com

We redirect users to Booking.com as an alternative platform to complete accommodation bookings. Any personal information you provide during the booking process on Booking.com is collected and processed by Booking.com B.V. in accordance with their Privacy Policy.

Google Maps

Our website may embed or link to Google Maps to help guests locate our property. When you interact with Google Maps, Google may collect information about your use in accordance with the Google Privacy Policy.

Hosting and Infrastructure

Our website is hosted on third-party infrastructure that may process server logs containing technical information about your visit (such as IP addresses and request timestamps). This data is used solely for the purposes of delivering and securing the website.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share information with third-party service providers who assist us in operating our website, provided they agree to keep your information confidential.
• Legal requirements: We may disclose your information where required to do so by law, or in response to valid requests by public authorities (e.g., a court order or government agency).
• Protection of rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.

6. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Server logs containing technical data are retained for a limited period as determined by our hosting provider and are then automatically deleted.
• Email correspondence is retained for as long as reasonably necessary to address your enquiry and for our legitimate record-keeping purposes, after which it is securely deleted.
• Feedback form submissions are retained so the host can read and respond to them. You may request deletion of your submission at any time by contacting us.
• Availability data retrieved from Airbnb is transient and is not stored permanently on our servers.

7. Data Security

We use reasonable administrative, technical, and physical security measures to protect your personal information. Our website is served over HTTPS, which encrypts data transmitted between your browser and our servers. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under the New Zealand Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the following rights in relation to your personal information:

• Right of access: You have the right to request access to the personal information we hold about you (Information Privacy Principle 6).
• Right of correction: You have the right to request that we correct any personal information that is inaccurate, incomplete, or misleading (Information Privacy Principle 7).
• Right to complain: If you believe we have breached your privacy, you have the right to lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.

To exercise any of these rights, please contact us using the details provided in Section 11 below. We will respond to your request within 20 working days, as required by law. We may need to verify your identity before processing your request.

9. International Data Transfers

Our website infrastructure and third-party services may process or store data on servers located outside of New Zealand. Where your information is transferred internationally, we take reasonable steps to ensure that your information is treated securely and in accordance with the New Zealand Privacy Act 2020 (Information Privacy Principle 12). By using our website, you acknowledge that your information may be transferred to and processed in jurisdictions outside New Zealand.

10. Children's Privacy

Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take reasonable steps to delete such information promptly. If you believe that a child has provided us with personal information, please contact us immediately.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be effective immediately upon posting the revised policy on this page, and the "Last updated" date at the top of this policy will be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the website after any changes to this Privacy Policy constitutes your acceptance of those changes.